About Us
Phoenix Fitness by Alexandra is a wellness and personal training brand operated by Tugba Brandes, a certified personal trainer and holder of a valid freelancer permit from RAKEZ (Permit No. 54000692). The brand delivers professional health, fitness, and coaching services in compliance with the regulations of the UAE.

Services Offered
We provide:
- One-on-one personal training (in-person or online)
- Group fitness sessions
- Customized health and wellness programs
- Online coaching and consultations
- Nutritional and lifestyle guidance (non-medical)

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All services are provided by a certified personal trainer. These services do not constitute medical advice or clinical treatment and are not a substitute for professional medical consultation.

User Eligibility
You must be at least 18 years of age or have parental/legal guardian consent to use our services. By registering or using our services, you confirm that you are medically fit and voluntarily assuming participation in physical training and wellness activities.

Booking & Payments
- Bookings must be made via the Website or approved platforms.
- Full payment must be made in advance.
- Packages are personal to the client, non-transferable, and valid only during the specified term.

Cancellation & Rescheduling
- Sessions may be cancelled or rescheduled with at least 24 hours’ notice.
- Cancellations made less than 24 hours before the scheduled session will be charged in full and not eligible for rescheduling or refund.
- Frequent no-shows or late cancellations may lead to suspension of services.

Health Disclaimer & Risk Acknowledgement
By using our services, you acknowledge and accept that participation in physical activities involves inherent risk. You confirm that you are in good health and capable of participating safely.

Phoenix Fitness by Alexandra, operated by Tugba Brandes, bears no liability for injuries, health complications, or other risks. All participation is entirely at your own risk.

Waiver of Liability
You expressly waive any and all claims against Phoenix Fitness by Alexandra or Tugba Brandes for any injury, loss, illness, or damage sustained as a result of participation, whether arising from negligence or otherwise.

Medical Clearance
You agree to disclose any known medical conditions, limitations, or health risks prior to participation. If unsure, you are required to obtain medical clearance. We reserve the right to suspend services where a medical risk is suspected.

Indemnity
You agree to indemnify and hold harmless Phoenix Fitness by Alexandra and Tugba Brandes from any claims, liabilities, damages, or legal costs arising from:
- Your use or misuse of the services;
- Any breach of these Terms;
- Any injury, illness, or condition resulting from your participation.

Results Disclaimer
Outcomes may vary. We make no guarantee of specific results (e.g., weight loss or performance gains), as these depend on your individual effort, lifestyle, and physical condition.

Force Majeure
We shall not be held liable for any delay, suspension, or failure of service due to events beyond our control, including but not limited to illness, government restrictions, platform outages, or force majeure events.

Intellectual Property
All materials, programs, designs, logos, and content on this Website are the intellectual property of Phoenix Fitness by Alexandra. You may not use or reproduce them without prior written consent.

Privacy & Data Protection
We collect and handle your personal data in accordance with UAE data protection laws. Your data is not shared or sold, and is used solely to deliver services and communications, unless disclosure is required by law.

Limitation of Liability
To the fullest extent permitted by law, Phoenix Fitness by Alexandra and Tugba Brandes shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
- Your use of our services;
- Injuries or health effects incurred during participation;
- Service delays or disruptions outside our control.

Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be referred exclusively to the competent courts of Ras Al Khaimah. These Terms are drafted in English and shall prevail in the event of any translation inconsistencies.

Modifications
We reserve the right to modify these Terms at any time. Changes will be posted on the Website and are effective immediately. Continued use of our services confirms your acceptance of any revised Terms.

Contact Details
📍 Business Center, RAKEZ, Ras Al Khaimah, UAE
📧 alex@phoenixfitness.me
🌐 www.phoenixfitness.me